Shipping policy
Shipping Policy – Trusty Perfect Online
Last updated: 24 May 2026
- Shipping Methods & Timeframes
- We use third-party suppliers to fulfill orders. All orders are shipped from overseas warehouses.Standard Shipping: 10–20 business days Express Shipping: 5–10 business days where availableProcessing time is 2–5 business days before your order ships. Business days are Monday–Friday, excluding holidays.2. Shipping RatesShipping rates are calculated at checkout based on your location and selected shipping method. Some products may have free shipping promotions
- .3. Order Tracking
- Once your order ships, you’ll receive a tracking number via email.
Note: Tracking updates can take 3–5 days to appear after the package leaves the warehouse. If tracking doesn’t update for 7+ days, contact us. - . Delivery Issues
- We are not responsible for:Delays caused by customs, import duties, or postal servicesPackages lost or delayed due to incorrect address provided by the customerFailure to claim packages held at local post officesIf a package is returned to us due to an undeliverable address, you’ll need to pay reshipping costs.
- . Customs & Import Duties
- International orders may be subject to import duties, taxes, and customs fees imposed by your country. These fees are the customer’s responsibility and are not included in the product price or shipping cost. Trusty Perfect Online has no control over these charges.
- Lost or Damaged Packages
- If your package arrives damaged or appears lost in transit:Contact us within 14 days of the estimated delivery dateProvide photos and your order numberWe will work with the supplier to reship or issue a refund based on their approval
- Shipping Restrictions
- We currently ship worldwide. Some remote locations may have limited shipping options. If we cannot ship to your address, we will notify you and issue a full refund.
- . Contact Us
- For shipping questions, email us at: [reehanali112200@gmail.com]
We respond within 48 hours on business days.Key changes you need to make before pasting:Replace [your email here] with your store emailAdjust the 10–20 day timeframe if USAdrop gives you different estimates for your productsThis policy covers you legally because it makes clear that delays and customs fees aren’t on you.