Refund policy
Return & Refund Policy – Trusty Perfect Online
Last updated: 4 may 2026At Trusty Perfect Online, customer satisfaction is our priority. Since we work with third-party suppliers, please read the policy carefully before placing an order.
- Returns
- We accept returns within 14 days of delivery if:The product is damaged, defective, or completely different from what was ordered.You contact us with photos/videos of the issue within 14 days of receiving the package.We do not accept returns for:Change of mind, wrong size/color ordered by customerProducts used, washed, or damaged after deliveryPersonal care items, underwear, or custom-made products
- 2. RefundsOnce we receive and verify your return request:If approved, we will refund the product price to your original payment method within 5-7 business days. Shipping fees are non-refundable unless the item arrived damaged or incorrect.Refunds may take 5-10 business days to appear on your statement depending on your bank/payment provider
- .3. Exchanges & ReplacementsIf you received a defective or wrong item, we will reship the correct product free of charge. Exchanges are subject to stock availability.4. How to Request a Return/RefundEmail us at [your email here] with:Order numberPhotos/videos of the issueReason for returnWe aim to respond within 48 hours.
- 5. Important Note for DropshippingProcessing and shipping times depend on our suppliers, usually 10-20 business days for international orders. We are not responsible for delays caused by customs, postal services, or incorrect address details provided by the customer.